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Support

The people who answer are Vara’s own team in upstate New York, with engineering backgrounds. Ask before you buy or after. We would rather confirm a fit than process a return.

User guides

PDF guides and installation videos

Handgun fit

Every tested model for Reach 2S

Returns and warranty

30 days, and 1 year

Contact

support@varasafety.com

User guides

Set it up once, correctly.

User guides and videos by product
RACT BiometricUser guide (PDF), opens in a new tab · Installation video (YouTube), opens in a new tab
RACT KeypadUser guide (PDF), opens in a new tab · Installation video (YouTube), opens in a new tab
Reach 2SUser guide (PDF), opens in a new tab · Setup video (YouTube), opens in a new tab
Center Console Mount for Reach 2SUser guide (PDF), opens in a new tab · Installation video (YouTube), opens in a new tab
Questions

Setup, fit and fingerprints.

My safe will not lock. What is wrong?
A Reach will not lock until at least one fingerprint is stored. Place the finger you registered on the sensor. If the lights blink blue, the print did not save, and you need to register it again.
My fingerprint will not register. What should I do?
During registration, place the same part of your fingertip on the sensor each time. Do not roll it around the way a phone asks you to. Dry hands read poorly, so moisturize first. That tip came from law enforcement owners and it works.
The safe seems to be forgetting my print. Why?
The algorithm updates your stored print every time you unlock, so the fix is to unlock more often: a few times a week keeps it current and builds the muscle memory you want anyway. If your hands change a lot in a short time, as a mechanic's do, register the print again every few months.
How many fingerprints can I register?
Up to 10. Adding a print requires the primary user's authorization.
What is the Conversion Kit for RACT?
The parts that make a RACT fit an AR platform or a traditional stock are interchangeable. The $50 Conversion Kit holds the hinge and trigger cover for the other platform, so one RACT can move between guns without buying a second safe.
Can I use one Reach 2S with more than one handgun?
Yes. The holster inserts are interchangeable and sold separately, and similar handguns often share one insert. The compatibility page lists the insert for every tested model.
What if my handgun is not on the compatibility list?
We list a model only after testing the actual handgun. A close relative of a listed model often fits, but we guarantee only the listed ones. Email us the make and model and we will tell you what we know.
Where do you ship?
Within the United States. Shipping is calculated at checkout from your address and the weight of the order.
Returns

30 days to decide.

Every Vara safe is covered by a 30-day satisfaction guarantee from the ship date. Email us for a return authorization number and we send a prepaid shipping label. Items come back in new or like-new condition with everything that was in the box. The original outbound shipping charge is not refunded. Exchanges for the wrong version or insert are free within the same 30 days.

Warranty

1 year, repair or replace.

Every safe is warranted to its original purchaser against defects in materials and workmanship for one year from purchase. If yours is defective we repair or replace it at no charge. Misuse, modification and improper installation are not covered.

Read the full policy →

Contact

Write to an engineer.

Email support@varasafety.com. Include your order number if you have one, and the make and model of the firearm if your question is about fit.

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